We guarantee a seamless transition when you choose synfis to service your technical systems. Our partnership begins even before the first maintenance call: in the implementation phase, your responsible Service Manager will coordinate the transfer of technical services and discuss all performance-related issues with you up front. The goal here is to provide you with tailored, sustainable solutions that fulfill all your individual requirements.

We keep more than 30,000 modules from various manufacturers in stock at 40 logistics bases and work with reliable logistics partners to deliver even highly specialized spare parts to our Service Technicians nationwide and overnight in case a repair is needed. So we reduce your dependence on manufacturer delivery times and prevent unnecessary downtime for your front-and back-end deposit systems and payment solutions.

We ensure that our employees regularly receive instruction and training on the latest technologies and equipment from our Product Management team. Our own Training Center is equipped with test units from all manufacturers in all business areas to familiarize our Service Technicians with the latest hardware and to provide them with extensive initial and ongoing training with the help of specialized trainers. In addition, a fully digital information system supports our internal knowledge transfer.

Our web-based ticket system gives our customers access to all currently submitted tickets at any time and allows them to create new tickets. Every time a Service Technician changes the status of a ticket via mobile app, this update is instantly visible in the ticket system. You also receive a fully automaticand immediate service report by e-mail after every service call. We refrain from making physical printouts to avoid using paper unnecessarily while helping to protect the environment. In addition, you receive a detailed report of all service work performed within a time frame agreed with you.

Yes, we can link our synfis system with customers’ own ticket systems via a special interface, known as a RESTful API, that ensures a reliable exchange of data. Our integrated IT solution links the systems without creating redundant work steps or collecting duplicate data. What’s more, it fully automates the transmission of fault reports, on-site calls and service reports in real time.

Our Service Managers are on hand as direct contacts to advise you on any technical or commercial topics. We support you during the implementation phase, during the change of service provider, and with allongoing concerns. In regular, personal reviews, your responsible Service Manager will also inform you about all recent work performed on the basis of key performance indicators.

As a full-service provider that is not tied to any specific products or manufacturers, we can offer our customers an impartial consultation on new equipment. We will be happy to share our experience regarding the operational stability of front-and back-end deposit systems and payment solutions based on the numbers of faults detected.